Your Questions Answered
Product FAQs
How can candy floss be sugar-free?
At SweetDoughThings, we’ve used a carefully selected sugar alternative to recreate the sweetness, colour and nostalgic experience of traditional candy floss without the sugar. Our mission has always been to make moments of joy more inclusive, allowing more people to enjoy a familiar childhood favourite regardless of their dietary choices or preferences.
Does sugar-free candy floss taste the same as traditional candy floss?
Taste is personal, but many of our customers are amazed by how closely our candy floss captures the familiar sweetness and nostalgic experience they remember from childhood. We have worked hard to create a product that delivers the sweetness people expect without the aftertaste that can often be associated with some sugar alternatives.
Is your candy floss vegan?
Yes. All SweetDoughThings candy floss is 100% vegan-friendly and contains no animal-derived ingredients.
Is your candy floss gluten-free?
Yes. Our candy floss is gluten-free.
Is your candy floss made in a nut-free environment?
Yes. All SweetDoughThings products are made in a nut-free environment, helping us provide a more inclusive option for those with nut allergies.
What flavours do you offer?
Our current range includes a variety of exciting flavours including Vanilla, Cherry, Apple, Rose, Chocolate, Blueberry, Watermelon, Liquorice, Honey, Mint and Cinnamon. We also offer seasonal favourites including Pumpkin Spice for Halloween and Candy Cane for Christmas.
Innovation is at the heart of what we do, and we are continuously developing new and exciting flavours, so watch this space for future launches! Visit our Shop collection
How should I store my candy floss?
For the best experience, store your candy floss in a cool, dry place away from direct sunlight. Once opened, keep it sealed where possible to maintain freshness and texture.
How long does your candy floss last?
Our candy floss has a 12-month shelf life from the date of production when stored according to the instructions on the packaging.
General FAQs
Can I send SweetDoughThings products as a gift?
Absolutely. SweetDoughThings products make wonderful gifts for birthdays, celebrations, Christmas, corporate gifting and anyone who loves nostalgic treats with a modern twist.
Why was SweetDoughThings created?
SweetDoughThings was created from a love of nostalgic treats and a belief that everyone should be able to enjoy moments of joy, regardless of their dietary requirements. Our mission is to create more inclusive treats without compromising on fun, flavour or experience.
Are your products environmentally conscious?
Yes. Sustainability is important to us. We source our packaging and materials within the UK where possible, use recyclable packaging and repurpose production waste through local farming partnerships. We are also proud members of 1% for the Planet.
Where are your products made?
All SweetDoughThings products are proudly made in the UK.
How long does delivery take?
Orders within the UK are delivered via Royal Mail for £4.99 and typically arrive within 2–4 working days once dispatched. You will receive tracking details as soon as your order is on its way. Delivery times may vary during busy periods such as holidays and seasonal peaks.
Do you offer free delivery?
Yes, we offer free UK shipping on all orders over £30.
Can I amend or cancel my order?
We aim to process orders quickly, so amendments or cancellations may not always be possible once an order has been placed. Please contact us as soon as possible and we will do our best to help.
Candy Cart & Event FAQs
What events can I hire the SweetDoughThings Candy Cart for?
Our carts are perfect for corporate events, staff celebrations, conferences, product launches, awards evenings, weddings, birthdays, festivals and special occasions.
What makes your cart experience different?
Our candy cart combines nostalgia, colour and fun with inclusivity. We offer sugar-free, vegan-friendly and allergen-conscious treats, ensuring more guests can enjoy the experience regardless of their dietary requirements.
Do you offer branded experiences for corporate events?
Yes. We can offer bespoke branding options, including branded popcorn boxes and tailored experiences for corporate events, staff activations, client events and product launches.
Do you cater for dietary requirements?
Yes. Inclusivity is at the heart of SweetDoughThings. Our candy floss is sugar-free, vegan-friendly, gluten-free and made in a nut-free environment, helping us create experiences that can be enjoyed by a wide range of guests.
Do you travel outside London?
Yes. We are based in the UK and can travel nationwide depending on the size, location and requirements of your event. Please contact us to discuss your event and we’ll be happy to explore how we can support you.
Wholesale & Trade FAQs
Do you supply retailers, cafés and foodservice businesses?
Yes. We supply a range of retail, hospitality and foodservice customers both within the UK and internationally.
Do you offer larger formats for cafés, desserts and drinks?
Yes. Our larger-format candy floss products are ideal for cafés, dessert parlours, drinks garnishes and experiential food concepts.
If you are interested in our foodservice formats or would like to discuss how SweetDoughThings could work within your business, please get in touch via our contact form and a member of the team will be happy to help.
How can I become a stockist?
We’d love to hear from you. Please contact us via our wholesale enquiry form or general contact form and a member of the team will get back to you to discuss opportunities.
Do you supply internationally?
Yes. SweetDoughThings is an export-ready brand and we are actively growing our international presence. If you are interested in stocking our products outside the UK, please get in touch via our contact form.